Refund policy
Return & Refund Policy
Because every item in The Hollow is printed on demand specifically for you, we are unable to accept returns or exchanges for sizing issues, color preferences, or change of mind. We encourage you to review the size guide on each product page before ordering.
Damaged or Defective Items If your order arrives damaged, misprinted, or with a manufacturing defect, we'll make it right. Please contact us at Jaystongarn@gmail.com within 7 days of delivery with:
- A photo of the damaged or defective item
- Your order number
We'll send a replacement at no additional charge.
Wrong Item Received If you received the wrong item, contact us at Jaystongarn@gmail.com within 7 days and we'll ship the correct item immediately.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and we are unable to cancel.
Contact Questions? Reach us at Jaystongarn@gmail.com and we'll respond within 1–2 business days.